Maintenance & Optimization
Our services for your online shop
Our Solution
Shopware Support and Maintenance
Technical support for live Shopware shops: updates, bug fixes, monitoring, and structured operational assistance.
An existing Shopware shop requires more than occasional bug fixing. With every update, every plugin, and every additional integration, the technical effort required for ongoing operation increases.
When updates are postponed, plugin conflicts recur, checkout issues impact revenue, or internal capacity for maintenance and troubleshooting is limited, clear responsibilities and reliable technical support become essential.
BrandCrock supports existing Shopware shops with maintenance, updates, bug fixing, and continuous technical stabilization – with defined response times, fixed monthly hour allocations, and transparent task handling.
What we Cover
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Security Patching & Updates
We apply security patches, version updates, and hotfixes as soon as they’re released – not when something breaks. As core Magento contributors, our team is often among the first to understand new vulnerabilities and push fixes.
- Patch deployment within 24–48 hours
- Version upgrades and compatibility testing
- Vulnerability monitoring
Performance Monitoring & Optimization
Continuous monitoring of page speed, server health, and infrastructure stability. We identify performance regressions before they hit your customers — and optimize proactively, not on demand.
- 24/7 uptime and speed monitoring
- Database, caching, and server optimization
- Core Web Vitals and Lighthouse tracking
Ongoing Development & Feature Work
Dedicated development hours for new features, integrations, UI improvements, and business logic updates. Your store evolves with your business — not in annual redesign cycles.
- New feature and module development
- Third-party integration updates
- Frontend and UX improvements
Platform Upgrades & Migrations
Major version upgrades, extension compatibility updates, and platform migrations — planned, tested, and deployed without disrupting your live store. We manage the upgrade path so you don’t have to.
- Magento 2.4.x and Adobe Commerce upgrades
- Shopify, Shopware, and BigCommerce updates
- Extension compatibility testing and remediation
eCommerce Consulting & Strategy
Access to senior eCommerce architects and strategists for roadmap planning, platform evaluation, technology selection, and growth strategy. Think of it as a CTO on call — without the full-time hire.
- Platform evaluation and migration planning
- Architecture and scalability consulting
- Technology roadmap and feature prioritization
Backup, Disaster Recovery & Incident Response
Automated backups, disaster recovery planning, and rapid incident response. We’ve seen what happens when stores go down during Black Friday — and we’ve built the protocols to make sure it doesn’t happen to yours.
- Automated daily backups with offsite storage
- Disaster recovery planning and testing
- Priority incident response with defined SLAs